FAQs
Frequently Asked Questions
1. Are your products made to order?
Yes. Most Designs By Dice apparel and accessories are made to order after your purchase is placed. This allows us to offer thoughtfully designed products while avoiding unnecessary inventory and waste.
2. How long will my order take?
Production and delivery times vary depending on the product, destination and time of year. Most orders require a production period before shipping because they are made to order. Once your order ships, you’ll receive tracking information by email.
For additional details, please see our Shipping & Delivery Policy.
3. Do you ship internationally?
We currently ship to the United States, Canada, Mexico and Australia. EU and UK shipping is not currently available. International customers are responsible for any applicable customs duties, import taxes or fees.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your destination and the products in your order.
5. Can I track my order?
Yes. Once your order ships, you’ll receive an email containing your tracking information. Please allow up to 24–48 hours for tracking activity to update after shipment.
6. My package is delayed or lost — what should I do?
If your tracking has stopped updating or your package appears significantly delayed, contact us at orders@designsbydice.com with your order number. We’ll help review the shipment and work with the appropriate fulfillment provider or carrier when necessary.
7. Do you offer custom or personalized products?
Some Designs By Dice products may offer personalization or selectable design options when specifically stated on the product page. Customization availability varies by product. If personalization is not shown as an option on the listing, that product is sold as displayed.
8. Where can I find you on social media?
Follow Designs By Dice on Pinterest for new designs, seasonal collections, styling inspiration and shop updates.
Product FAQs
1. What type of apparel do you use?
Our collection includes a variety of carefully selected T-shirts, sweatshirts, hoodies and children’s apparel. Materials, fit and garment construction vary by product, so please review the individual product description and size guide before ordering.
2. How do I choose the right size?
Sizing can vary between garment styles. Please use the size guide provided with the product and compare the measurements with a garment you already own and love. For the best fit, don’t rely on your usual size alone.
3. How are your designs printed?
Production methods vary by product and design and may include professional direct-to-garment (DTG) or direct-to-film (DTF) printing. Product details will indicate applicable materials or production information when relevant.
4. Will the design fade or peel?
Proper care helps preserve the appearance of your garment. We recommend washing inside out in cold water, using non-chlorine bleach only when necessary, tumble drying on low or hanging to dry, and avoiding ironing directly over the printed design.
5. Will my shirts shrink?
Some garments are pre-shrunk, but minor shrinkage can still occur depending on fabric and laundering. Always follow the care instructions provided with your garment.
6. Do you offer extended sizes?
Sizing varies by garment. Many Designs By Dice products are available in extended sizes. Please check the individual product page for currently available sizes.
7. Are your shirts unisex?
Many of our apparel styles use unisex sizing, but fit varies by garment. Always review the product’s size guide before ordering rather than sizing up or down automatically.
8. Can I customize a design?
Personalization and design options are available only on products that specifically display those choices. Products without customization options are sold as shown.
Return & Order Issues FAQs
1. Can I return or exchange my order?
Because most Designs By Dice products are made to order, we generally cannot accept returns or exchanges for incorrect size, color, or change of mind. Please review product details and size guides carefully before ordering.
2. What if my item arrives damaged, defective, or misprinted?
Please contact us within 7 days of delivery with your order number and clear photos showing the issue. We’ll review the problem and work with you to make it right.
3. Can I cancel or change my order after it's placed?
Because made-to-order products may enter production shortly after an order is submitted, cancellations or changes cannot be guaranteed. Please review your shipping address, size, color, quantity, and any personalization options carefully before completing checkout.
4. What if I entered the wrong shipping address?
Contact us as soon as possible. If your order has not entered production or shipped, we may be able to help, but address changes cannot be guaranteed. Orders delivered to an address entered incorrectly at checkout may not qualify for a replacement or refund.
5. What if my package is lost or marked delivered but I haven’t received it?
First check the tracking information, surrounding delivery area, household members, and neighbors when appropriate. If you still cannot locate your package, contact us with your order number so we can review the shipment and determine the next steps.
For complete eligibility requirements and additional details, please review our Returns & Refunds Policy.