Shipping & Delivery
Shipping Policy
Thank you for shopping with Designs By Dice. Most of our products are made to order and produced specifically after your purchase is placed. Because fulfillment may vary by product, your order may be produced and shipped by one of our trusted production partners.
1. Processing Time
Most orders require approximately 5–7 business days for production before shipping.
Business days exclude weekends and holidays. During high-volume periods, holidays, or unexpected production delays, processing may take a little longer.
Because our products are made to order, processing time is separate from shipping/transit time.
2. Shipping Times
Estimated shipping times begin after production is complete.
- United States: approximately 5–7 business days
- Canada, Mexico, and Australia: approximately 7–21 business days, depending on destination and customs processing
These are estimates, not guaranteed delivery dates. Carrier delays, weather, customs processing, holidays, and other circumstances outside our control may affect delivery times.
At this time, Designs By Dice does not ship to the EU or United Kingdom.
3. Shipping Costs
Shipping costs are calculated at checkout based on the products in your order and delivery destination.
Because some products may be fulfilled from different production locations, shipping charges may vary depending on the items purchased.
4. International Shipping
We currently ship to Canada, Mexico, and Australia in addition to the United States.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.
Customs processing may also affect estimated delivery times.
5. Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Please allow approximately 24–48 hours for tracking activity to update after receiving your shipping confirmation.
If your order contains multiple products, items may occasionally arrive in separate packages depending on where they are produced. When applicable, you may receive more than one tracking number.
6. Lost or Delayed Packages
If your tracking has stopped updating or your package appears significantly delayed, please contact us at orders@designsbydice.com with your order number.
We’ll review the shipment and work with the applicable production partner or shipping carrier when necessary.
Please note that carrier transit times are estimates and delays caused by the shipping carrier, weather, customs, or other circumstances outside our control may occur.
7. Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- Check around your delivery location
- Ask household members or neighbors when appropriate
- Allow a short period of time in case the carrier marked the package delivered before final delivery
If you still cannot locate the package, contact us at orders@designsbydice.com with your order number so we can review the shipment with you.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered production or shipment.
Orders returned, lost, or delivered incorrectly because of an address entered incorrectly at checkout may not qualify for a free replacement or refund.
9. Damaged, Defective, or Incorrect Items
If your order arrives with a production issue, contact us within 7 days of delivery at orders@designsbydice.com and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Please review our Returns & Refunds Policy for complete eligibility details.