Returns & Refunds

Return, Refund & Cancellation Policy

 

At Designs By Dice, our apparel is made to order specifically after your purchase is placed. Because of this, we generally cannot accept returns or exchanges for change of mind, incorrect size or color selection, or other ordering errors.

If your item arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment error, please contact us within 7 days of delivery at orders@designsbydice.com.

Please include your order number, a brief description of the issue, and clear photos showing the item and the problem. We will review your request and, when eligible, work with our production partner to provide an appropriate resolution, which may include a replacement or refund.

 

Returns & Exchanges

Because our apparel is made to order, we do not generally accept returns or exchanges for:

  • Ordering the wrong size or color
  • Change of mind
  • Preference regarding fit
  • Accidental duplicate orders
  • Incorrect personalization or options entered by the customer

Please review the product description, size guide, color, quantity, shipping information, and any available personalization options carefully before placing your order.

If an error was made by Designs By Dice or one of our production partners, please contact us so we can review the issue.

 

Damaged, Defective, Misprinted or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered because of a production or fulfillment error, contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the entire item
  • Close-up photos clearly showing the damage, defect, misprint, or incorrect item

Please do not return an item without contacting us first. If a return is necessary, we will provide further instructions.

 

Order Cancellations & Changes

Because made-to-order products may enter production shortly after an order is submitted, cancellations and changes cannot be guaranteed.

If you notice an error after placing your order, contact us as soon as possible at orders@designsbydice.com. If production has not yet begun, we may be able to assist; however, once an order has entered production, changes or cancellations may no longer be possible.

Before completing checkout, please verify:

  • Your name and complete shipping address
  • Your email address
  • Product, size, color, and variant selections
  • Quantity
  • Personalization or other selectable options, when applicable


Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing your order, contact us immediately. Address changes cannot be guaranteed once an order has entered production or shipment.

Orders that are lost, returned, or delivered incorrectly because of an address entered incorrectly by the customer may not be eligible for a free replacement or refund.

For information about delayed, lost, or delivered packages, please review our Shipping & Delivery Policy.

Refunds

Approved refunds will be issued to the original payment method.

Once a refund has been processed, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an eligible production or fulfillment issue affecting the entire order.

 

Need Help?

If you have a problem with your order or aren’t sure whether your situation qualifies, please contact us at orders@designsbydice.com with your order number and details about the issue.

We’re happy to review the situation and help determine the appropriate next step.